Troubleshooting

Troubleshooting

Issue no. 1:  In Google’s latest version of Chrome, they have fixed the bug in their Chrome browser which was causing some sound files not to play within the ULAT lessons. However, Google has yet to extend this fix to iOS devices (iPhones and iPads).

Solution A: If you are using an iPad or iPhone, use a different browser, such as Safari, to study your lesson.

Solution B: If you are NOT using an iPad or iPhone, and are trying to use Chrome as your browser, but are still experiencing difficulty with sounds that are not playing in a ULAT lesson, please do the following:

1) Close all browser windows

2) Reboot your computer.

3) Open Chrome.

4) Clear your browser cache (browsing history).

5) Open the lesson and refresh the page (F5).

6) Try using the lesson again.

Issue no. 2:  Having just subscribed, you are unable to log-in.

Response: Upon subscribing, you should have received a registration e-mail from The ULAT inviting you to create your profile, which includes establishing a username and password.  If you did not receive it, it most likely went to your Spam folder.  Check there and then follow the link it provides to create your profile.  If you do not find it, inform The ULAT of this problem by e-mailing us at “theulat1@gmail.com”.

Issue no. 3:  You are unable to log-in after having been able to do so in the past.

Response:  On the log-in page, click on “Forgot Password” and then provide your e-mail address.  You should receive an e-mail providing you with your username and a new password.  (If you do not receive that e-mail, look for it in your Spam folder and then, if you still do not see it, let us know at “theulat1@gmail.com”.)   Log-in with that new password and then go to “Edit Profile” and change your password to whatever you would like it to be.

Issue no. 4:  You are unable to access the ULAT website.

Response:  If ever the ULAT website is “down”, you will be informed of this by e-mail.  Otherwise, perform the following steps:

  1. Shut down and then reboot your computer.
  2. Check your Internet connection by trying to access other websites or videos that you have not accessed in the past (and which, therefore, have not been saved in your browser’s cache).
  3. Rather than relying on a shortcut you have created to a particular page in the ULAT, type “www.theulat.com” into the address bar of your browser and hit “Enter”.

Issue no. 5:  You cannot get the ULAT’s Youtube videos to play.

Response:  Try using Google Chrome as your browser.

Issue no. 6:  You cannot get the sound to play in a particular lesson.

Response:  Perform the following steps, checking the sound after each step, until the sound plays:

  1. Ensure that you are using Google Chrome as your browser.
  2. Shut down and then reboot your computer.
  3. Open the Google Chrome browser.
  4. Clear your browsing history.  Once that is done, return to the lesson and click on “F5” to refresh the page.
  5. If you are still having problems, try using a different device. For example, if you are using a smartphone, try using a desktop or laptop computer.  Because of the large quantity of sound files that must be downloaded in each lesson, your smartphone may not be capable of smoothly handling that quantity of data, especially if your Internet connection is not strong.
  6. If all of the above steps fail, contact The ULAT at “theulat1@gmail.com” and inform us of the problem.  In your e-mail, please indicate the language you are trying to study, the lesson number and the exact nature of the problem.  If a particular sound will not play, please also indicate the section number and the item number for which the sound is not playing.

Issue no. 7:  You cannot access a particular lesson at all.

Response:  Repeat all of the steps mentioned in Issue no. 5 above but, instead of returning to the lesson (which you can’t access!) and refreshing the page (F5 on a keyboard), return to the table of contents from which you tried to access the lesson and refresh that page.